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Déposez votre réclamation et renseignez vos coordonnées, les équipes du Service Relation Client vous répondent en moins de 24h.

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Si vous rencontrez un incident, mais n’avez pas encore été au garage nous vous invitons à prendre RDV dans notre réseau (liste des garages disponible ici). Votre réclamation sera ainsi remontée rapidement par le garage au constructeur, à l’issue du diagnostic qui est indispensable au traitement de votre demande (la documentation de ce formulaire n’est donc pas adaptée à votre cas).

Si votre véhicule est immobilisé dans un Garage Renault en France, votre réclamation doit remonter au constructeur par l’intermédiaire de ce garage, ce qui vous garantit une réponse rapide (la documentation de ce formulaire n’est donc pas adaptée à votre cas).

Pour les autres demandes, veuillez cliquer sur le bouton "suivant" situé en bas à droite pour passer à l'étape suivante.

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Les données collectées sont traitées par Renault SAS et les membres de son réseau agréés (ensemble désignés « Renault »), en tant que responsables conjoints de traitement, pour répondre à votre demande et vous communiquer des offres et actualités.

Conformément à la réglementation applicable, vous pouvez demander à obtenir et vérifier les données que Renault détient sur vous, rectifier des informations inexactes, effacer les données vous concernant, et emporter une copie de vos données pour les réutiliser ailleurs. Vous pouvez également vous opposer à tout moment à ce que certaines de vos données soient utilisées, notamment à des fins de prospection commerciale ou de profilage, et demander à geler l’utilisation de vos données. Vous pouvez enfin définir des directives relatives au sort de vos données en cas de décès. Vous pouvez exercer l’ensemble de vos droits directement auprès de Renault SAS en adressant sa demande via le formulaire https://www.mobilize.fr/vos-droits.html ou un courrier postal à l’adresse : Renault SAS Direction juridique – Délégué à la protection des données, 122-122 bis avenue du Général Leclerc 92100 Boulogne-Billancourt. A défaut de réponse ou de réponse satisfaisante de la part de Renault, vous avez la possibilité d’introduire une réclamation auprès de la Commission Nationale Informatique et Libertés (CNIL).
Vous disposez du droit de vous inscrire gratuitement sur la liste d’opposition Bloctel afin de ne pas faire l’objet de sollicitations commerciales par téléphone.
Pour en savoir plus, vous pouvez consulter notre politique de protection des données personnelles.

Vos possibilités de recours après une réclamation auprès du constructeur :
Lorsque toutes les voies de recours internes sont épuisées, les litiges irrésolus peuvent être portés devant le Médiateur des constructeurs automobiles https://mediationcmfm.eu/.

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